SHIPPING:

All of our items at Threads of Aloha are printed on demand.

FULFILLMENT TIME:

Standard fulfillment time is estimated 2-5 days. This may depend on circumstances and inventory levels. Once your ordered has been fulfilled and left the Printful building, you will receive a notification with shipping information.

ESTIMATED SHIPPING TIMES:

We will do our best to meet estimated shipping times, however, this cannot be guaranteed. Actual delivery time will depend on the shipping method that you choose.

TAXES:

Buyers are responsible for taxes that may apply.

RETURNS

Threads of Aloha gladly accepts return/exchange requests for defective, misprinted, or damaged items only.

All return requests must be submitted via our Contact Us page or via email at threadsofaloha@yahoo.com.

Return Requests must be submitted within 15 days of the product being received. Please make sure to include your full name, email address, order number, a photo of the flaw/item needing to be replaced and a short description.

Only unwashed/unworn items can be returned.

We do not accept refunds requests for buyers remorse, size exchanges, or any reasons besides damaged, defective, or misprinted items.

LOST OR STOLEN PACKAGES UPON DELIVERY:

Threads of Aloha is not responsible for lost or stolen packages once items are delivered. If your tracking information confirms delivered and you are unable to locate your package, you will need to contact the courier directly. Claims deemed an error on our part are covered at our expense.

WRONG ADDRESS:

If you provide an address that is considered insufficient by the courier, the shipment will be returned as unclaimed. We are not liable for unclaimed/lost packages due to insufficient address provided and will not be able to return the items.

EXCHANGES:

We do not accept exchanges. However, if you had received a defective item, let us know right away and we will be able to correct the issue and provide a new item.

Please ship items back within 30 day of delivery. Once we receive your returned item, we will process your refund within 72 hours.